Customer Service
Technical Support
Browse the questions below to find your answer. We update our topics regularly based on questions from people like you.
Pokémon Trainer Club
- How do I set up my child’s Pokémon Trainer Club account information?
- How do I change my Pokémon Trainer?
- I can't sign up for the Pokémon Trainer Club because my country is not listed. How come?
- How do I earn Trainer Tokens?
Technical Support
- My parent can’t access the account authorization email. What do I do?
- How do I merge multiple Pokémon Trainer Club accounts?
- I can’t access the account authorization email. What do I do?
- Why does my Pokémon Trainer Club account require an email address?
- What is the difference between my username and my screen name?
- Why can’t I use the screen name I want?
- I lost my username and/or password. How do I retrieve it?
- My previous My Pokémon username and password don’t work and the lost password feature says I don’t have an account. What do I do?
- Can I use my previous My Pokémon account username and password to log in to this new website?
- Why was my previous My Pokémon username changed?
- How do I create an account?
- What browsers are supported on Pokemon.com?
