Customer Service
I received a defective product. What do I do?
Email us at customerservice@pokemon.com with the subject “Problem with Purchase.”
Please be as specific as you can about the product and the problem, including any UPC codes or product codes from the packaging and any scans or images of the problem, if possible. Also, please include the place of purchase and, if possible, a copy of the sales receipt.
ID#11
If this information didn't answer your question, email your question to us and we'll try to help.
