Customer Service
Popular Questions
Check out some of the most commonly asked questions about Pokémon and Pokémon.com.
I missed the opportunity to get a Pokémon that was offered via special distribution. What can I do to get it?
The best way to get special Pokémon that were offered via distribution events is to trade them with your friends or via the Global Trade Station! Be sure to keep up with the current and upcoming distribution events by checking pokemon.com frequently.
Where can I buy Pokémon TCG products?
The Pokémon Company International does not offer a retail locator service or an online store.
Pokémon TCG products and other Pokémon licensed products are widely available at major retail stores such as Toys"R"Us, Target, and Walmart. In addition, our products are available at many hobby retail stores and online stores.
How do I submit my ideas to Pokémon?
As you probably know, all aspects of Pokémon—including video games, movies, and the Trading Card Game—are created in Japan. Perhaps less known is that the first team that developed the original property still designs all aspects of the universe. To provide design consistency within the Pokémon brand, we do not accept any submissions for game ideas, card ideas, new characters, artwork, or episode plots.
If you cannot find a suitable answer to your question, please contact us.
Customer Service Categories
Browse customer service topics to find the answers to your questions about Pokémon and Pokémon.com.
General Questions
- Can I use Pokémon names and images in my project?
- I'm having trouble locating Pokémon products. Can I buy directly from you?
- Does The Pokémon Company International accept donation requests?
- I have a question or comment about the TV show.
- I have a question about the Pokémon movies.
- How can I apply for a job at The Pokémon Company International?
- What happened to the Pokémon Center and pokemoncenter.com?
Video Games
- At which stores can I buy WiiWare games?
- How do I get help with a Pokémon video game?
- When is the next special Pokémon download event?
- What is the release date for the next video game?
Trading Card Game
Pokémon Trainer Club
- How do I set up my child’s Pokémon Trainer Club account information?
- I can't sign up for the Pokémon Trainer Club because my country is not listed. How come?
- How do I change my Pokémon Trainer?
- How do I earn Trainer Tokens?
Technical Support
- How do I merge multiple Pokémon Trainer Club accounts?
- My parent can’t access the account authorization email. What do I do?
- I can’t access the account authorization email. What do I do?
- Why does my Pokémon Trainer Club account require an email address?
- What is the difference between my username and my screen name?
- Why can’t I use the screen name I want?
- I lost my username and/or password. How do I retrieve it?
- My previous My Pokémon username and password don’t work and the lost password feature says I don’t have an account. What do I do?
- Can I use my previous My Pokémon account username and password to log in to this new website?
- Why was my previous My Pokémon username changed?
- How do I create an account?
Organized Play
- How do I join the Organized Play program?
- My OP information is reporting my event participation incorrectly.
- I recently participated in a Premier event, and my rating and/or match record is wrong. What should I do?
- How can I found out what my ZIP code or postal code is?
- What are the rules for participating in a tournament?
- Why isn’t there any Organized Play in my country?
- I registered for Organized Play and my Player ID hasn't been uploaded to the system yet.
- How can I get information on the next Pokémon video game tournament?
- How can I find a league or tournament near me?
- How can I start a league or tournament near me?
- My child wants to attend his or her first tournament. What should I expect?
